Legal
Refunds and cancellations
These terms apply to fee-paying consultations and booked sessions offered by Beacon Wealth Counsel.
Eligibility
Refunds depend on how far an engagement has progressed and whether regulated analysis has begun. Discovery calls listed as complimentary carry no fee and therefore no refund.
Timeframe for requests
Request a refund or cancellation in writing to hello@cybersafehq.digital as soon as practicable, and no later than fourteen days after the event giving rise to the request unless a longer period is required by law.
Full refunds
If you cancel a paid engagement before we have started fact-find work and before any provider information requests are issued, we refund fees paid in full.
Partial refunds
If analysis has started, we may refund the unused portion of the fee after deducting time already spent at the rates implied by the letter of engagement. Written work already delivered is non-refundable.
Non-refundable items
Third-party charges we incur on your instruction (for example, paid pension scheme information fees where separately agreed) are non-refundable once paid to the provider. Completed delivery meetings are non-refundable.
Deposits for family sessions
Half-day Family Inheritance Conversations may require a deposit to reserve the room and facilitator. Deposits are refundable if you cancel at least seven clear days before the session; later cancellations forfeit the deposit unless we can rebook the slot.
Rescheduling
You may reschedule a booked meeting once without charge if you give at least forty-eight hours’ notice. Repeated short-notice changes may be charged as a missed appointment.
No-shows
Failure to attend a booked fee-paying session without notice may result in forfeiture of the deposit or a fee equal to the reserved time.
Work already started
Where modelling, provider chasers, or draft recommendations are underway, fees reflect work performed. We will itemise remaining refundable amounts on request.
Process and timing
Approved refunds are returned by bank transfer to the original payer within fourteen working days of approval. We do not process card checkout on this website; refunds follow the payment method used on invoice.
Contact
Refund requests: hello@cybersafehq.digital, +44-4-877-1296, 5940 Goldner Motorway, Becker-on-Mueller, England, United Kingdom.